1. Introduction
Xtra Axial Consulting LLC ("Xtra Axial," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at xtraaxial.com, use our services, or interact with us in any way.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and organization name when you fill out our intake or contact forms.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, referring URLs, and browser/device type.
- Communications: Records of any emails or messages you send us.
- Business Information: Details about your organization, technology environment, and operational needs that you share with us during consulting engagements.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our consulting services
- Respond to your inquiries and fulfill your requests
- Send you relevant updates, newsletters, or marketing communications (with your consent)
- Analyze website usage to improve our content and user experience
- Comply with legal obligations and protect our rights
4. Google API Services
Xtra Axial's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only request the minimum Google account permissions necessary to deliver our services and do not use Google user data for advertising purposes or transfer it to third parties except as required to provide the services.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., CRM platforms, email services, analytics tools), subject to confidentiality agreements.
- Legal Requirements: When required by law or to protect our rights, safety, or the rights and safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, and comply with legal obligations. Contact and project information is typically retained for the duration of our engagement plus seven years.
7. Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Request portability of your data
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at [email protected].
9. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of our site.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: 214.499.5179
- Address: Xtra Axial Consulting LLC, Forest, VA 24551